Terms and Conditions

1. Who we are and what these Terms cover

Any reference to “Al Mouna”, “the house”, “we”, or “us” in these Terms means Al Mouna Travel & Tourism Agency (المنى للسفر والسياحة), a travel house operating from Makkah, Kingdom of Saudi Arabia, and the desk that replies to requests made through this website.

These Terms govern your relationship with Al Mouna in respect of the Services, including browsing the website, reading destinations, hotels, and offers, sending a booking request, writing to the desk, expressing interest in a career role, and any later written quote or confirmation the desk returns.

They do not make Al Mouna the hotel, the airline, the ground operator, or the issuer of a visa. Where a stay, transfer, or visit is performed by a hotel or other third party (each a “Supplier”), your contract for that performance is with that Supplier once it is named in a written confirmation, except to the extent these Terms say otherwise as between you and Al Mouna.

These Terms do not cover websites we do not operate: hotel sites, WhatsApp as a platform, maps, payment processors if they are added later, or government visa portals. Each of those has its own terms.

2. The Services

In these Terms, the “Services” means everything Al Mouna makes available through this website and the desk in the current release, including: the public pages (home, destinations, hotels, offers, about, FAQ, careers, legal pages, sitemap); the language of the interface; the search fields on internal pages; the location bar that lets you name a city for reading; cookie choices; booking-request forms; WhatsApp buttons that open a message to the desk; written replies, quotes, and confirmations the desk sends after a request; and any later arrangement the desk confirms in writing.

The Services do not include, in this release: online card payment on the site; an annual or monthly membership; a mobile application for travellers; airport lounges; a medical or travel-assistance hotline; vouchers sold as a product on this site; a public investor-relations desk; or an automated booking engine that issues a paid ticket without a written quote.

By using any of the Services — including merely visiting the website — you agree to these Terms. If you do not agree, you must stop using the Services.

3. A request is not a payment

This house works in writing. Sending a form, clicking a journey, or opening WhatsApp is a request for information or for a booking to be reviewed. It is not a charge, not a checkout, and not a completed purchase.

Final amounts are calculated on the server and confirmed in writing after the desk has checked dates, the named hotel, and what is included. Until that written confirmation exists, no price on a page is a bill you must pay.

Online payment will be added later if and when the house enables it. Until then, any collection of money happens only by a method the desk states in writing, after you have seen the quote. Do not send card numbers, CVV codes, or one-time passwords in a WhatsApp message or in the notes field of a form.

Nothing on this site is a standing order, a subscription, or an authority to charge a card on a recurring cycle. There is no “Club Member” product, no trial that converts to a paid membership, and no auto-renewal.

4. No membership club

Al Mouna is not a membership service. You do not subscribe, you do not pay a yearly fee to read offers, and you do not receive member-only lounges, hotlines, or newsletters sold as a club benefit.

You may write to the desk when you need a journey. Nothing renews automatically. If we later offer a paid service of a different kind, its price, term, and cancellation will be stated in writing at that time and will not be hidden inside these Terms by silence.

Pages that mention “write to the desk” or careers are expressions of contact or interest. They are not enrolment in a club.

5. Privacy

Al Mouna treats personal information with care. How we collect, use, share, and retain information is set out in our Privacy Policy, which may be updated from time to time. By using the Services you acknowledge that policy as it applies to you. It is incorporated into this Agreement by this reference.

The Privacy Policy is published on this website. It is an orientation draft, not legal advice, and should be read together with the cookie policy and your cookie choices.

If you send a request, some of your details (name, contact, dates, the stay you asked about) may be shared with the named hotel or a local partner solely to check availability or to issue a written quote. We do not sell personal information for advertising. WhatsApp, hosting providers, and any future payment processor follow their own policies for data they process on their systems.

If you have a question about our collection or use of your information, use the Privacy Policy page and write to the desk. Do not send payment secrets in that message.

6. Changes to these Terms

We may update these Terms. When we do, we will post the revised text on this website and change the “Last updated” date. The change takes effect on the date it is posted, unless a later date is stated.

It is your responsibility to read the current Terms before you send a new request. If you continue to use the Services after an update is posted, you accept the updated Terms. If you do not accept them, stop using the Services and do not send a new request.

A written quote or confirmation already issued for a particular stay remains governed by what that writing said, together with the version of these Terms that applied when that writing was issued, except where a later change is required by law or is expressly agreed in a new writing.

7. Age, authority, and who may use the Services

The Services are for persons of legal age. In the Kingdom of Saudi Arabia that means eighteen (18) years unless a higher age is required for a particular journey (for example, a visa or a Supplier rule). By using the Services you represent that you have legal capacity to enter this Agreement and, if you write on behalf of a family or a company, that you are authorised to bind them.

Persons under eighteen may not send a booking request, purport to pay, or change a stay in their own name. A parent or guardian may write for a family journey; the adult remains responsible for the truth of the information and for the conduct of the travelling party.

The website may be read by a company or a travel desk seeking information. A booking, however, is arranged for named travellers. We do not enrol corporations, government bodies, or other agencies as “members”, because we have no membership. If a company wants a group stay, it writes to the desk; terms for that group are confirmed in writing, not by creating an account product on this site.

We may ask for supporting documents if names, dates, or passport details must be corrected before a Supplier will hold a room. Any loss caused by information that is false, incomplete, or out of date is your responsibility, to the extent permitted by law.

8. Information you give us; no traveller login in this release

This release does not offer a public membership account, a stored card wallet, or a traveller password. Admin login, if present, is for the house’s own operators only and is not a customer club.

When you send a request you must give information that is valid, accurate, and current: your name, a reachable email or phone, travel dates, the offer or destination, and any notes the desk needs. You are responsible for keeping that information true. If it changes, write to the desk before we confirm a stay.

You agree that we may contact you by the electronic means you used or provided: the website, the email or phone on the form, or WhatsApp if you opened a chat from this site. Transactional messages about a request you sent are part of performing the Services. Marketing messages, if any are sent later, will follow the Privacy Policy and applicable consent rules; you may ask the desk to stop marketing without stopping a live booking conversation.

You must not use another person’s identity, a false name, or a payment method you are not authorised to use. If someone uses a contact channel you left open, tell the desk promptly. We are not liable for loss arising from unauthorised use of a channel you control, except where the law does not allow that limit.

9. Quotes, prices, taxes, and currency

Prices shown on offer pages are indicative until the desk confirms them in writing for your dates. Availability, hotel rates, taxes, and inclusions change. We may correct an obvious error on a page or in a pending request when we discover it, and we will tell you in writing before we ask you to proceed.

The currency and any tax treatment will be those stated in the written quote. We do not promise the lowest price on the internet. We do not provide “price protection” if a public rate later falls.

If online payment is enabled in a later release, the amount charged will be the amount you pre-authorised or the amount we notified in writing before the charge, plus any tax the law requires. Until that release exists, do not assume a card will be charged from this website.

10. Payment (when it exists)

In this release we do not take card payment on the website and we do not store card numbers. If we later use a payment processor, that processor — not this page — will handle card data. We will not invent a processor’s name in these Terms until it is actually connected.

You agree to pay only amounts that have been confirmed in writing for your stay. You represent that any payment method you later provide is yours to use. Failed, expired, or reversed payments may mean the Supplier will not hold the room; the desk will say so in writing.

Purchases made on a hotel’s own site, an airline site, or an app store are not Al Mouna memberships. We cannot cancel or refund a charge those parties collected. Write to them under their rules, and tell the desk if it affects a stay we were arranging.

If you believe a charge that we actually collected (once collection exists) is wrong, write to the desk within thirty (30) days of the date on the writing that described the charge, or sooner if a mandatory consumer rule in your country requires a longer or shorter period. We will examine true billing errors. A request that was never paid cannot be “refunded”.

11. Cancellation, change, and no membership refunds

Because there is no membership fee, there is no membership refund. Cancellation of a stay is written on the offer and in the quote. A request is not a payment; cancelling a request before any money is collected does not create a refund, because nothing was taken.

If money has been collected under a written confirmation, any fee, deadline, or refund is the one stated in that writing and on the cancellation page, and any mandatory right the law gives you. We do not invent a fourteen-day cooling-off for a club that we do not sell. If a future paid product is offered to a consumer in a country that grants a statutory withdrawal right, we will state how to exercise it when that product exists.

To change dates, names, or a hotel, write to the desk. The Supplier may accept, refuse, or price the change. We do not promise that a change is free.

Our Cancellation page on this website is part of the house’s orientation and should be read with the offer you requested.

12. Promotions

We may describe a seasonal stay or a written courtesy. The specific terms of any promotion are those stated when it is offered. Promotions cannot be combined unless the writing says they can.

We do not run a free trial that silently becomes a paid annual club. If a courtesy stay or a reduced quote is offered, it is used within the dates written. When those dates end, the courtesy ends. There is no automatic conversion to a subscription.

We do not give a refund solely because a promotion appeared after you asked for a quote.

13. Limits on how you may use the Services

We may accept or refuse a request. If we refuse after a payment was taken in a later release, any amount we actually collected for that refused request will be returned by the method we used, unless the law requires another method.

You may not assign, sell, or rent your place in a stay, or use the Services to resell rooms, except as a writing from the desk allows for a named group.

The Services are for arranging travel for you and your travelling party, not for scraping offers, mining data, or building a competing catalogue from our pages.

We may add, remove, or alter published stays. A stay may disappear from the website if it is no longer honest to recommend. A written confirmation already issued is not cancelled merely because the public page changed, unless the Supplier withdraws or the writing itself allows a change.

We may review requests for compliance with these Terms. We may stop replying to a channel that is abusive, fraudulent, or commercial in a way these Terms forbid.

14. Ending a conversation or refusing service

You may stop using the website at any time. To withdraw a request that has not been confirmed, write to the desk and name the reference if you received one.

We may stop the Services as they relate to you, with or without prior notice where the law allows, if: (a) information you gave is false; (b) you breach these Terms, the Privacy Policy, or a written confirmation; (c) you use the Services in a way that breaks applicable law, including rules on fraud, sanctions, or intellectual property; or (d) a Supplier will not accommodate the stay.

If we stop a conversation, any licence to reuse our text or images for that stay ends. We may keep records as the Privacy Policy and the law require. We are not obliged to store your messages forever.

You may write again later. We may decline to reopen a file.

15. Intellectual property — copyright

By using the Services you acknowledge that the content on this website — including text, photographs, video, typefaces, graphics, logos, maps, itineraries, offer descriptions, and the arrangement of that material (the “Content”) — is intellectual property of Al Mouna or of those who licensed it to us, including photographers and Unsplash where an image is served from that source under its licence.

Except as stated here, none of the Content may be copied, reproduced, distributed, republished, downloaded, displayed, posted, or transmitted in any form without prior written permission from Al Mouna or the owner. You may view the Content for personal, non-commercial information in order to decide whether to request a stay.

You may not, without permission: (a) copy or post Content on another network or in a publication as if it were yours; (b) modify the Content; or (c) remove proprietary notices. You may not use our itineraries as a wholesale product for resale.

16. Trademarks

“Al Mouna”, “Al Mouna Travel”, “Al Mouna Travel & Tourism Agency”, “المنى”, and “المنى للسفر والسياحة”, together with the lockup and any custom headers or icons on this site, are identifiers of this house. They may not be copied or used, in whole or in part, without our prior written permission.

Other names on the site — hotels, cities, Unsplash, WhatsApp, map providers — belong to their owners. Mention is for identification of a stay, not a claim that we own those marks or that those owners endorse us unless a writing says so.

17. Licence to use the Services

We grant you a limited, personal, non-transferable, non-sublicensable, revocable licence to use the Services for the purposes in these Terms. That grant does not include resale, commercial republication of listings, derivative catalogues, or data-mining, robots, or similar extraction.

You are not granted any patent, trademark, or copyright of Al Mouna or of a third party by implication. The right to use the Services is personal and is not transferable.

You may not frame our pages or use hidden text with our name. Access may be interrupted for maintenance, for reasons beyond our control, or because a network fails. We do not refund a membership fee for downtime, because we do not charge a membership fee. If a paid stay is affected by a long outage of our site, the desk will still honour a written confirmation by the channel stated in that writing, to the extent we reasonably can.

No method of transmission or storage is completely secure. We do not warrant absolute security of messages you send over the public internet or WhatsApp. To the extent the law allows, we are not liable for disclosure caused by transmission errors, breaches we could not reasonably prevent, or unauthorised third parties.

18. Linking

You may link to our home page or to a public offer page if the link is not false, misleading, or defamatory. You may not use our logo as the link without written permission. We may revoke this courtesy.

We are not responsible for sites that link to us or that we link to for convenience — hotel pages, maps, or government travel advice. When you leave our website, these Terms no longer govern that other site. Read its terms and privacy practices.

19. User conduct

When you use the Services you agree:

• not to make a speculative, false, or fraudulent request, or a request you have no intention to complete if confirmed;
• not to disrupt or abuse the website, the desk, or any server or network connected to the Services;
• not to use the Services or the Content for a commercial scrape or resale, except a group request the desk has accepted in writing;
• not to interfere with another person’s use of the site;
• not to upload or send viruses or other harmful files;
• not to impersonate the desk, another traveller, or a Supplier;
• not to send spam, chain letters, or bulk mail through or to our channels;
• not to use the Services in a way that, in our reasonable judgement, harms their performance;
• not to attempt to reach admin areas, other people’s requests, or any part of the Services that is not public.

20. Lawful use, including travel rules

You are solely responsible for what is sent under your name. You will comply with applicable local, national, and international law related to your use of the Services, including rules on exports, sanctions, and entry to the Kingdom of Saudi Arabia or any other country on the itinerary.

You must not use the Services to arrange travel that you know is prohibited for you or your party.

21. Ratings and reviews

We may invite a short account of a stay and may display it. We may attribute a first name and a city. We are not obliged to publish every submission. You remain responsible for what you write. Do not include other people’s personal data or payment details in a review.

22. Copyright notices

If you believe Content on this website infringes your copyright, write to the desk from the WhatsApp button or the request form. Include: a signature (typed name is enough for a first notice); identification of the work; where on our site the material appears; your address, telephone, and email; a statement that you have a good-faith belief the use is not authorised; and a statement that the notice is accurate and that you are authorised to act. We do not publish a New York street address; the desk in Makkah is the channel for this house.

We will look at complete notices. This section is a practical path, not a claim that a particular foreign statute automatically applies.

23. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AL MOUNA AND ITS OWNERS, MANAGERS, EMPLOYEES, AND CONTRACTORS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL LOSS, OR FOR LOST PROFITS, LOSS OF DATA, OR LOSS OF A JOURNEY’S ENJOYMENT, ARISING FROM THE SERVICES OR FROM INABILITY TO USE THEM, EVEN IF WE WERE TOLD SUCH LOSS WAS POSSIBLE.

HOTELS, AIRLINES, TRANSFER COMPANIES, AND OTHER SUPPLIERS ARE INDEPENDENT. YOUR DEALINGS WITH THEM ARE AT YOUR OWN RISK EXCEPT WHERE THE LAW MAKES US RESPONSIBLE. WE ARE NOT LIABLE FOR THEIR ACTS, OMISSIONS, BREACHES, OR NEGLIGENCE, OR FOR INJURY, DEATH, OR PROPERTY DAMAGE THEY CAUSE, EXCEPT TO THE EXTENT WE CANNOT EXCLUDE THAT LIABILITY.

WE ARE NOT LIABLE FOR DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE, GOVERNMENT ORDERS, OR OTHER CAUSES BEYOND OUR DIRECT CONTROL. WE DO NOT REFUND A MEMBERSHIP FEE BECAUSE WE DO NOT CHARGE ONE.

IF, DESPITE THE ABOVE, WE ARE FOUND LIABLE IN CONNECTION WITH THE SERVICES, THEN TO THE EXTENT THE LAW ALLOWS OUR LIABILITY IS LIMITED TO THE AMOUNT YOU ACTUALLY PAID TO AL MOUNA FOR THE STAY THAT GAVE RISE TO THE CLAIM — AND IF YOU HAVE PAID NOTHING TO AL MOUNA, TO ZERO, EXCEPT WHERE THE LAW REQUIRES A MINIMUM THAT CANNOT BE EXCLUDED.

Some jurisdictions do not allow certain exclusions. In those places, we exclude or limit only as far as the law allows. Mandatory consumer rights remain.

To the extent allowed, you must bring a claim within two (2) years of the date it arose, unless a mandatory rule sets a different period.

24. Supplier terms

The website is a way to request a stay the house is willing to arrange. Al Mouna is not the Supplier of the hotel night, the flight (unless a writing says we issued it), or the local tour. When you proceed after a written quote, you also accept the Supplier’s published or written rules for that property — check-in time, identification, dress in the Haramain, child policy — insofar as they concern the stay itself.

If a Supplier’s rule conflicts with these Terms as between you and Al Mouna, these Terms prevail for that relationship. We are not the Supplier’s agent merely because we named the hotel. We are not responsible if a Supplier withdraws a rate or a room before we have confirmed it in writing.

25. Passports, visas, and destinations

You are responsible for passports, visas (including transit), vaccinations, and other entry rules for every country on the itinerary, including Saudi Arabia for Umrah or a city stay. We do not issue visas from this website. Offering a destination is not a warranty that travel there is advisable or without risk.

You should read official advice from the authorities of your nationality and of the destination. We are not liable for refusal of entry, delay at a border, or a journey you choose despite a warning, except where the law does not allow that limit.

By offering a stay we do not warrant that every traveller is eligible for Umrah permits, e-visas, or hotel near the Haram. Eligibility is decided by the competent authorities and by the Supplier’s house rules.

26. Umrah and travel near the Holy Mosques

Where an offer includes Umrah, the stay is an arrangement of lodging, and where written, transfers and a stated number of days. Rituals remain the traveller’s worship. We do not sell a religious ruling, and we do not guarantee a permit, a particular rawdah appointment, or crowding levels.

You agree to follow the rules of the Two Holy Mosques and of your hotel. Conduct that violates those rules may mean the Supplier or the authorities end the visit. That is not a failure of these Terms by Al Mouna.

27. Indemnity

You agree to indemnify and hold harmless Al Mouna and its owners, managers, employees, and contractors from claims, losses, and reasonable legal costs brought by a third party arising from: (i) your conduct; (ii) your use of the Services; (iii) your breach of this Agreement; or (iv) your violation of law or of a third party’s rights — except to the extent a claim is caused by our own breach or by liability the law does not allow you to take on.

28. Submissions

Questions, comments, reviews, ideas, or other material you send to the desk or post where we invite it (“Submissions”) are treated as non-confidential as to business ideas. You still keep personal data rights described in the Privacy Policy. For text and images you create, you grant Al Mouna a worldwide, royalty-free licence to use them to operate and explain the house, including showing a first name and city, unless a writing says otherwise.

You are solely responsible for Submissions. Opinions of other travellers are not ours. You rely on them at your own risk.

29. Electronic notices

You consent to receive notices electronically at the email, phone, or WhatsApp number you used. You agree that such notices satisfy a requirement that a communication be in writing, to the extent the law allows. Keep a copy. If you change your number, write to the desk.

30. Disclaimer of warranties

THE SERVICES AND THE INFORMATION ON THIS WEBSITE ARE PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. NO SPOKEN OR WRITTEN COMMENT BY A MEMBER OF THE DESK CREATES A WARRANTY BEYOND WHAT A SIGNED OR CLEARLY CONFIRMED QUOTE STATES.

YOU USE THE WEBSITE AT YOUR OWN RISK AS TO YOUR DEVICE AND YOUR DATA. WE DO NOT CONTROL THIRD-PARTY INFORMATION. HOTEL PHOTOGRAPHS, AMENITY LISTS, AND DISTANCES MAY BE INCOMPLETE. WE MAY CORRECT ERRORS, INCLUDING PRICE ERRORS, AND WE WILL NOT COMPLETE A STAY AT A PRICE THAT WAS AN OBVIOUS MISTAKE ONCE WE HAVE TOLD YOU IN WRITING.

WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERROR, OR THAT A WRITTEN QUOTE IS THE LOWEST PRICE AVAILABLE ANYWHERE. COMPANIES THAT PROVIDE HOTELS, FLIGHTS, OR TOURS ARE NOT THE SAME LEGAL PERSON AS AL MOUNA UNLESS A WRITING SAYS SO.

SOME PLACES DO NOT ALLOW CERTAIN DISCLAIMERS. THERE, ONLY THE DISCLAIMERS THE LAW ALLOWS APPLY. THIS SECTION DOES NOT TAKE AWAY MANDATORY CONSUMER RIGHTS.

31. Governing law and disputes

These Terms, the Services, and any non-contractual obligations arising from them are governed by the laws of the Kingdom of Saudi Arabia, without giving effect to conflict-of-law rules that would point elsewhere, except that mandatory consumer protections of your country of residence may still apply to the extent they cannot be waived.

The courts of Makkah, Kingdom of Saudi Arabia, have jurisdiction over disputes arising out of these Terms, subject to any mandatory right you have to sue in your place of residence.

We do not impose US-style mandatory arbitration, a jury-trial waiver, or a class-action waiver, because this house is not organised under Delaware law and does not sell a US membership club. If a dispute can be resolved by writing to the desk, do that first and allow thirty (30) days for a written reply before filing, unless waiting would cause irreparable harm or a limitation period is about to expire.

Nothing in this section stops either party from seeking urgent injunctive relief to protect intellectual property or to prevent misuse of the Services.

32. Careers and other house pages

The careers pages list interest roles city by city. A WhatsApp message about a role is an expression of interest, not an application on a hiring platform and not a promise of work. If we proceed, days and pay are confirmed in writing.

Blog, press, and partner pages, if they remain notices, are not a newsroom, a stock exchange filing, or a franchise offer. Investor-relations is not listed in the footer; we do not maintain a public IR desk on this site.

33. Cookies and similar tools

The cookie policy and the cookie banner explain strictly necessary, functional, analytics, and marketing tools. Non-essential tools wait for a choice where the banner is shown. Changing your choice later is described on the cookie page.

34. What we do not sell on this site

For clarity, and because another company’s public terms may describe products we do not offer: this website does not sell airport lounge access for delayed flights, a travel-enthusiast medical hotline, insurance, vouchers as a checkout product, or a hotel-booking engine that charges a card without a written quote from our desk.

We do not publish California, Florida, Washington, or TICO seller-of-travel numbers, because those registrations belong to other businesses. If Saudi or other licences must be shown at launch, they will be added here only when they are real.

35. Severability and entire agreement

If a provision of these Terms is unlawful or unenforceable, it is severed and the rest remains in force.

These Terms, together with the Privacy Policy, cookie policy, cancellation page, accessibility statement, the offer you requested, and any later written quote or confirmation, are the entire agreement between you and Al Mouna about the Services. They replace earlier oral statements and earlier short versions of this page.

If at any time you do not agree with any part of this Agreement, you must stop using the Services.

36. Contact

Write to the desk from the WhatsApp button on this website or from the request form on an offer. We do not invent a separate legal-department street address in another country. Do not send card secrets in the first message. Name the page or the stay if your question is about a particular journey.

37. Change log

10 September 2026: This full orientation draft replaced the previous one-paragraph terms. It describes the house as it actually works: request, written quote, no membership club, Saudi governing law as an orientation, WhatsApp as the desk channel.

This log will record later material changes when they are posted.

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