Privacy Policy

1. What this policy covers

Al Mouna Travel is a travel house. This policy applies to this website, booking-request forms, and the contact channels shown on the site.

It explains what we collect, why we use it, who may receive it, how long we keep it in outline, and how you can contact us about it.

It applies when you use the site as a traveller or as a representative of a client: browsing, booking-request forms, and WhatsApp messages started from site buttons.

It does not cover sites or apps we do not operate, such as hotel websites or WhatsApp as a platform. We do not collect payment-card details on these pages in the current release. There is no annual membership and no traveller mobile app in this release.

2. When we collect information

We collect personal or technical information when you:

• Browse the site or change language.
• Send a booking request: name, email, phone, dates, offer or destination, and notes.
• Message us on WhatsApp from site buttons.
• Save cookie preferences.
• A staff member signs in to the operations desk (admin accounts only).
• We do not collect data for contests, sweepstakes, or webinars that this site does not run.

3. Information we collect

From you: full name, email address, phone number, travel dates, the offer you request, and any notes you write.

Technical: IP address and basic browser data in server logs, interface language, and your cookie-consent record.

We do not currently collect payment-card numbers on this website. There is no traveller mobile app, and we do not offer social-network sign-in. If you tap Update on the location bar, we may ask once for the browser’s location, or you can type a city or village. That optional preference is stored in your browser only — it is not continuous device tracking.

4. How we use information

We use information to:

• Handle the booking request, confirm availability, and send a written quote.
• Operate and protect the site against abuse.
• Remember language and cookie choices.
• Load analytics or marketing tools only after you consent, and only if those tools are configured later.

5. Who receives information

We do not sell personal information. We may share what is needed only with:

• Operations staff who process the request.
• Hosting, database, and authentication providers that run the site.
• WhatsApp if you choose to write to us there, in which case that platform’s rules apply.
• A hotel or ground partner solely to check availability or issue a quote — not to sell your data for advertising.

6. Cookies and similar technologies

As with most websites, server logs may record IP address, browser type, referring page, and date and time of the visit. We keep that briefly for security, diagnosis, and to keep the site working. We do not sell it for advertising.

Essential cookies run language, session, sign-in security, and your cookie choice. Functional, analytics, and marketing cookies stay off until you agree. Analytics and advertising tools do not load before that.

We do not use Flash storage and we do not offer social-network sign-in. Details and controls are in the cookie policy and in privacy settings in the footer.

7. Messages and marketing

We may write to you about a request you sent: acknowledgement, availability, or the written quote.

Browsing the site alone does not add you to a marketing list. If marketing email is added later, it will need a clear opt-in and a way to unsubscribe.

8. Confidentiality and security

When the live site is served over an encrypted connection, traffic between your browser and the server is protected in transit. Access to booking requests is limited to the operations desk. Staff passwords are handled by the authentication service.

No transmission over the internet is perfectly secure. After we receive information we restrict access to reduce unauthorised viewing.

9. How long we keep information

Booking requests are kept while needed to fulfil the journey and any follow-up required by operations or law, then deleted or archived. Exact periods should be set with counsel before launch.

Cookie choices are stored for up to 180 days or until you change them. Server logs are kept briefly for security and diagnosis. Admin accounts last for as long as the person has access.

10. Processing in other countries

Data and backups may be hosted outside your country. If you are in the EEA or the UK, some transfers may need extra safeguards — counsel should confirm this before those markets are targeted in production.

11. Your rights

Depending on where you live — including data-protection rules in Saudi Arabia and the UAE, and EEA or UK rules if they apply to you — you may ask to access, correct, or delete information, or to withdraw cookie consent.

Use the request form, WhatsApp, or cookie settings. We may need to verify it is you. Some requests cannot be met where the law does not require it or we must keep a record.

Deleting an active request may stop us completing that booking. We will not treat you unfairly for exercising a right that applicable law gives you.

12. Minors

This site is meant for people who can arrange travel. We do not knowingly collect information from anyone under 18. If you think we have, contact the desk and we will delete it.

13. Other sites and services

The site may link to hotels or partners. Each has its own policy. We are not responsible for privacy practices outside our services. WhatsApp and similar platforms follow their own terms.

14. Changes

We may update this page. The date above changes when the update is material. If you do not agree with the new version, stop sending personal information through the site.

15. How to contact us

Al Mouna Travel operations desk. Send a request from an offer page, or use WhatsApp in the footer. This draft does not publish a separate data-protection officer email; if one is appointed it will appear here.

Change log

10 September 2026: First public draft of this privacy policy on the website.

Related pages

Cookie policyPrivacy and cookie settingsTermsAccessibility