How do I get money back or cancel a stay?
A request on this site is not a payment, so leaving a request does not create a refund. If money was collected after a written confirmation, cancellation and any fee are what that writing and the cancellation page said — not a button inside a member account. Write to the desk and name the stay.
I want to change how you write to me.
There is no traveller login and no subscription editions to manage. Write to the desk and say how we should reach you, or ask us to stop marketing messages. A booking conversation already open is not the same as marketing.
I want to reset my password.
This release has no public traveller password. The site does not keep a member account for you to sign into. If someone else used a form you left open, write to the desk.
I want to change my name, city, or email.
Write to the desk with the correct name and contact. If a hotel reservation was already requested under another spelling, we may need supporting documents before the hotel will change the name. That is the hotel’s rule, not a field in a profile page.
I did not receive a written reply after my request. What should I do?
Check the inbox or WhatsApp thread you used. If nothing arrived, write again and name the offer and dates. We do not send an automatic purchase receipt, because a request is not a checkout.
Where can I find my quote or confirmation?
In the written message the desk sent you — email or WhatsApp — not under My Purchases. We do not store printable vouchers on this site. Keep that writing; it is what the stay is based on.