How do I cancel a request or a confirmed stay?
Write to the desk. A request is not a charge. A confirmed stay follows the writing you already have. There is no Cancel button inside a signed-in purchases page.
I want to unsubscribe or change how you write to me.
Ask the desk to use another number or email, or to stop marketing. We do not run site-edition subscriptions. A live booking thread is not cancelled by a marketing opt-out.
I want to reset my password.
There is no traveller password in this release. Administration login, if it exists, is for the house only.
I want to change my name or contact details.
Write the correct details to the desk before a hotel is asked to hold a room. After that, the hotel may require documents.
I want to update my credit card.
This website does not store a traveller card. If a later written payment method was used with a processor the desk named, follow that writing. Do not send a full card number in the first WhatsApp message.