What does working with Al Mouna include?
You browse destinations, hotels, and offers on this website, then send a request. The desk checks the named hotel and dates and returns a written quote: days, inclusions, and the amount. You do not buy a membership to read the site. A request is not a payment and not an automatic booking.
How much does it cost to use the site?
There is no annual membership fee and no $50 club. Browsing and sending a request are free. The amount you pay is only the journey you accept in writing.
What if I am not happy with a quote?
Say so in writing and we stop. You have not paid for a club that needs a 14-day membership refund. After a stay is confirmed and money is collected, change and cancellation follow that confirmation and the cancellation page.
How do I cancel a journey I have not paid for?
Write to the desk. A request that was never charged does not expire as a membership and does not need auto-renewal to be turned off.
Does anything renew automatically?
No. There is no membership term and no automatic yearly charge. You ask when you need a journey.
What types of journeys do you arrange?
Umrah, city stays, family travel, honeymoons, and quiet stays — destination by destination, with named hotels. We do not publish a stay we would not arrange for our own travellers. We do not sell cruises, dining vouchers, or local entertainment tickets as a catalogue on this site.
How often are new offers posted?
When a stay is written clearly enough to show. There is no weekly newsletter drop and no promise that a starting price remains after dates fill.
How does Al Mouna ensure the quality of a stay?
We write the days, the hotel, and the inclusions before we recommend it. We check availability with the hotel or a local partner before the quote is final. We do not invent reviews or unnamed properties.
Are the prices on the site real?
Starting prices are real figures for comparison. They are not a bill. The final amount is the written quote after availability is checked. Currency and taxes are stated there.
What payment method can I use?
This website does not take cards in the current release. Payment follows the official written request from the desk. Do not send card numbers or one-time passwords in WhatsApp.
Do you have journeys for families?
Yes, when the hotel and pace suit children. Read the offer. If you need extra beds or connecting rooms, write ages and names in the request.
Do you offer a family or household membership?
There is no membership. One request can cover a household if you name every traveller. You do not need a paid account for each person.
Do you arrange trips for solo travellers?
Yes, when the stay can be written for one adult. Some hotel rates are for two people in one room; the quote will say if a single supplement applies.
Why is there no membership fee if hotels pay partners?
This house is not a membership club and does not charge you to browse. Independence means we confirm a stay in writing before anyone pays — not that we sell a closed user group.
Do you have a travel hotline or lounge access for delayed flights?
No. We do not sell a medical hotline, insurance, or airport-lounge passes. If your flight changes, write to the desk about the stay we were arranging. The airline handles the flight.